When you call for an appointment, the receptionist will ask questions regarding the nature and urgency of your problem or concern.  Every effort is made by our staff to schedule an appointment as soon as possible and appropriate for the medical necessity.  Each day, time will be reserved in the schedule for patients who suddenly become ill and need immediate attention.  However, please notify us before coming to the clinic.  Appointments must be scheduled for each member of your family to allow sufficient time for each examination.  If you are a new patient, please click here New Patient Info

To schedule an appointment at our clinic located in Comfort call 830.995.5633

To schedule an appointment at our clinic located in Fredericksburg call 830.997.0330

Preparing To See The Physician

There are check-in administrative tasks that must be completed on every visit before you can see the physician. We encourage you to arrive 10-15 minutes before you scheduled appointment to ensure these tasks are completed well before the nurse is scheduled to take you back to see the physician. If you arrive 15 minutes or more later than the time you were asked to arrive, you may be asked to reschedule your appointment.

Cancelled or Missed Appointments

If you will not be able to keep a scheduled appointment, please notify our office as soon as possible so we can use that appointment time for another patient. If you forget your appointment and do not call to cancel within 12 hours of your appointment time we can elect to charge you a missed appointment fee. If you miss or are late for multiple appointments without notice, our physicians may elect to release you from the practice.

Prescription Refills

Please notify us during your office visit if refills are needed. If a prescription refill is required between office visits, CALL YOUR PHARMACY DIRECTLY. This is the only way we refill medications. Your pharmacy will send an electronic request to our office. If your refill request is approved by your physician it will be authorized within 72 hours (3 business days). Narcotic and controlled substances are only authorized by patient’s physician. If your physician is absent when narcotic refill is requested it will be processed within (3) business days from when your physician returns.